Pelikaani’s headquarters is located in the heart of Helsinki, Finland, at Mannerheimintie 14, FI-00100 Helsinki. This central office serves as the primary point for corporate correspondence, client meetings, and administrative operations. The building is easily accessible by public transport, with the Central Railway Station just a five-minute walk away. Visitors are advised to schedule appointments in advance to ensure that the appropriate team members are available.
For general inquiries, Pelikaani can be reached by phone during local business hours (Monday to Friday, 09:00 – 17:00 EET). The main switchboard number is +358 9 123 4567. This line handles calls related to sales inquiries, partnership opportunities, and technical support. An automated menu guides callers to the relevant department. For urgent matters outside of standard hours, the company provides a dedicated emergency contact number: +358 40 987 6543, which is routed directly to the on‑call support team.
Pelikaani maintains several email addresses to direct inquiries to the correct department efficiently. For general information, send your message to [email protected]. Sales and business development correspondence should be addressed to [email protected]. Technical support issues can be reported to [email protected]. The company aims to respond to all emails within one business day. Please include your full name, company affiliation, and a clear subject line to expedite processing.
An alternative to email is the web‑based contact form, accessible directly from the company’s website. The form requires only the sender’s name, email address, phone number (optional), and a message field. It is ideal for quick questions or non‑urgent requests. Once submitted, the system automatically generates a confirmation message and forwards the query to the appropriate team. Users are advised to avoid submitting the same request multiple times, as duplicates may delay response times.
Pelikaani maintains an active presence on professional and social networks, all of which offer a public communication channel. The company’s official LinkedIn page is used for business‑to‑business networking, job postings, and industry updates. On Twitter, the handle @PelikaaniFinland shares news and technical tips. Facebook is reserved for community engagement and customer feedback. While these platforms are monitored during office hours, direct messaging is not recommended for urgent matters; instead, use the phone or email support channels.
A live chat feature is embedded in the lower right corner of the Pelikaani website. This tool is available during business hours and connects visitors directly to a customer service representative. The chat window allows real‑time text conversations, file sharing, and screen captures to help resolve issues quickly. No personal login is required to start a chat; simply click the icon and type your initial question. The average response time is under two minutes.
For in‑depth discussions or product demonstrations, Pelikaani offers the option to schedule a video call. Appointments can be booked through a dedicated calendar link provided on the “Contact Us” page. Typical video conferencing platforms used include Zoom and Microsoft Teams. After selecting a suitable time slot, participants receive a confirmation email with the meeting link and dial‑in details. This channel is especially recommended for partners and enterprise clients requiring a personal walkthrough.
Postal correspondence requiring physical delivery, such as contracts, invoices, or legal notices, should be sent to Pelikaani Oy, Mannerheimintie 14, P.O. Box 200, FI-00101 Helsinki, Finland. The company strongly recommends using registered mail for important documents. Typical delivery times for standard international mail range from five to ten business days, depending on the origin country.
In addition to the Helsinki headquarters, Pelikaani operates regional liaison offices in Stockholm (Sweden) and Tallinn (Estonia) to better serve Nordic and Baltic clients. The Stockholm office can be reached at +46 8 555 1234, while the Tallinn office has the number +372 6 678 901. These offices handle local inquiries during their respective business hours and can forward complex cases to the central team in Finland. Visitors should confirm hours before travelling.
Journalists, analysts, and potential business partners have a designated communication route. Press and media queries should be directed to [email protected]. Strategic partnership proposals can be sent to [email protected]. The company typically responds to such inquiries within 48 hours. For time‑sensitive announcements, it is advisable to call the main phone number and ask for the communications department.
Pelikaani values customer feedback and has set up a specific email address for complaints and suggestions: [email protected]. Alternatively, visitors can fill out a short feedback form on the website, which includes a rating scale and an open‑ended comment box. All complaints are logged and reviewed by a dedicated quality assurance team. The company commits to acknowledging receipt within four hours and providing a resolution plan within two business days. Anonymous submissions are accepted but may limit the ability to follow up.
The contact channels described above operate during standard Finnish office hours: Monday through Friday, 09:00–17:00 EET/EEST (daylight saving time adjusted). Pelikaani is closed on all national public holidays in Finland, including New Year’s Day, Good Friday, Easter Monday, May Day (Vappu), Midsummer’s Eve, Independence Day, and Christmas holidays. During these periods, email and form submissions are still accepted but will be processed on the next working day. The emergency phone line remains active 24/7 for critical system outages.
Pelikaani ensures that all contact methods are accessible to users with disabilities. The website’s contact form is compatible with screen readers and offers keyboard‑only navigation. The live chat feature supports text enlargement and high‑contrast mode. For users who require alternative communication methods, such as relay services or sign language interpretation during video calls, the company can arrange accommodations upon request. Please email [email protected] at least three business days in advance to make arrangements.
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